Frequently Asked Questions

𝑭𝑹𝑬𝑸𝑼𝑬𝑵𝑻𝑳𝒀 𝑨𝑺𝑲𝑬𝑫 𝑸𝑼𝑬𝑺𝑻𝑰𝑶𝑵𝑺:

Q: How long does it take to manufacture my record?

A: Order processing times are 5-7 working days. Please ensure all required items for your order are ready to send (e.g. music choices and song order, artwork for 2 labels and sleeve). If I have everything required, I can work on your order faster and get it dispatched in this time period (or earlier!). Etsy now monitor dispatch times and customers need to have everything ready for me to complete the order within the stated working day/dispatch time frame. This isn't my rule, but order cancellation will regrettably have to be made to ensure compliance with their system should the project exceeds their enforced time limit.

Q: What are the music file formats you accept for producing vinyl?

A: Digital formats include .WAV. mp3 .FLAC, Just about any digital format I can work with. Playlist links (Youtube,Spotify, etc) are fine. ( Apple users must note that due to their copyright protection, I cannot play Apple/Itunes files).

Q: I need multiple copies of the same record. Could you do this?

A: No. I make one-off lathe records and sleeves, and cannot deal with larger bulk orders under any circumstance. Thank you for your understanding.

Q: I need two or more records making as one order? Could you do this?

A: No, I've had problems with mailing large orders only for them to disappear in the system. I now only deal with one record per order.

Q: How do I get the music to you?

A: After your purchase, I will email you with instructions, although this blog has information on the subject.

Q: Will you record explicit material/ swearing?

A: Yes! :)

Q: Do you print labels and sleeves?

A: There is an option to print a glossy outer sleeve (front and rear) and a printed pair of labels which are stuck on the record centres. 𝐂𝐨𝐯𝐞𝐫𝐬 𝐚𝐧𝐝 𝐥𝐚𝐛𝐞𝐥𝐬 𝐚𝐫𝐞 𝐨𝐧𝐥𝐲 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐚𝐬 𝐚 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐟𝐨𝐫 𝐌𝐨𝐨𝐧𝐕𝐢𝐧𝐲𝐥 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐭 𝐭𝐡𝐞 𝐭𝐢𝐦𝐞 𝐨𝐟 𝐭𝐡𝐞𝐢𝐫 𝐯𝐢𝐧𝐲𝐥 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞. 𝐓𝐡𝐞𝐲 𝐚𝐫𝐞 𝐧𝐨𝐭 𝐬𝐨𝐥𝐝 𝐬𝐞𝐩𝐚𝐫𝐚𝐭𝐞𝐥𝐲. Information on covers is available on the blog or here: https://mooncustomrecordsblog.blogspot.com/2023/08/help-with-cover-and-music-requirements.html

Q: Is the price for one side or two?

A: The price is for two sides.

Q: Is the purchased playing time per side or total time?

A: It is total playing time, half the time per side e.g 40 minutes = 20 minutes/per side. It doesn't have to be exactly half e.g. side one = 18 minutes, side two = 22 minutes (total = 22+18 = 40 minutes)

Q: What is the maximum playing time?

A: It varies depending on record size. Some listings offer a choice of playing time*. *Please note: Longer playing times will result in reduced record volume due to smaller grooves. More information on playing time can be found on the blog or here: https://mooncustomrecordsblog.blogspot.com/2023/09/12-playing-times.html

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